Return Policy

If you are not satisfied with your Vapor Systems product, please call 1-800-GO-VAPOR for a Return Material Authorization (RMA) request within 7 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment, less the shipping and handling charges. The product must be returned to the Vapor Systems warehouse within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 30% open box fee will be assessed on any opened hardware or accessory.

NOTE: Vapor Systems recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Vapor Systems or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Dead On Arrival (DOA) Product

An product is considered DOA if it shows symptoms of a hardware failure preventing basic operability, upon its first use out of the box. If you discover that your product may be DOA please call Vapor Systems technical support team at 1-800-GO-VAPOR within 30 days of the invoice date. Vapor Systems technical support will determine if the product is DOA and offer you the following options:

• Replacement: The same product that was ordered will be shipped to you at Vapor Systems expense. A Sales Support Representative will contact you within 2-3 business days of your call with the replacement product delivery time, and the process to return the DOA product.
• Service: You may have the product repaired; however, once serviced the product is no longer eligible for replacement. Product must be deemed DOA by Vapor Systems technical support within 30 days of the invoice date in order to receive a replacement unit.

DOA Terms and Conditions

This DOA policy only applies to Vapor Systems products currently offered on the Vapor Systems store. As new products are offered Vapor Systems reserves the right to determine whether or not this policy applies.

• If the product is deemed DOA by Vapor Systems technical support 30 days after the invoice date Vapor Systems' standard product warranty will apply.
• If the product is deemed by Vapor Systems technical support NOT to be DOA Vapor Systems' standard product warranty will apply.
• Vapor Systems will arrange for shipping at its expense.
• Vapor Systems reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Vapor Systems may pursue imposing a fee, for wrongful return, of 20% of the purchase price to the customer.

NOTE: If you discover what you believe to be a product defect, outside the above categories, please contact Vapor Systems Technical Support at 1-800-GO-VAPOR. Such a defect, if any, is covered under the terms of your product warranty. Please refer to the warranty information and other support documentation that came with your product.

Returned product must have a Return Materials Authorization (RMA) number written on the shipping label.