Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 30 days of the invoice date. A return authorization (RA) number and instructions will be sent to you via email. All returns must be accompanied by a return authorization (RA). Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value. All returns must be in like new condition, in original packaging, with instructions and accessories; items returned in less than new condition are subject to a restocking fee of 25%. Open box, refurbished and accessories cannot be returned.
NOTE: 1-800-GO-VAPOR.com recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to 1-800-GO-VAPOR.com or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
Dead On Arrival (DOA) Product
A product is considered DOA if it shows symptoms of a hardware failure preventing basic operability, upon its first use out of the box. If you discover that your product may be DOA please call 1-800-GO-VAPOR.com technical support team at 1-800-GO-VAPOR within 30 days of the invoice date. 1-800-GO-VAPOR.com technical support will determine if the product is DOA and offer you the one of the following options at their discretion:
- Replacement: The same product that was ordered will be shipped to you at 1-800-GO-VAPOR.com expense. A Sales Support Representative will contact you within 2-3 business days of your call with the replacement product delivery time, and the process to return the DOA product.
- Service: The product will be repaired. A Sales Support Representative will contact you within 2-3 business days of your call with instructions on how to return the item for repair.
DOA Terms and Conditions
This DOA policy only applies to 1-800-GO-VAPOR.com products currently offered on the 1-800-GO-VAPOR.com store. As new products are offered 1-800-GO-VAPOR.com reserves the right to determine whether or not this policy applies.
- If the product is deemed DOA by 1-800-GO-VAPOR.com technical support 30 days after the invoice date the products' standard warranty will apply.
- If the product is deemed by 1-800-GO-VAPOR.com technical support NOT to be DOA the products' standard warranty will apply.
- 1-800-GO-VAPOR.com will arrange for shipping at its expense.
- 1-800-GO-VAPOR.com reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, 1-800-GO-VAPOR.com may pursue imposing a fee, for wrongful return, of 20% of the purchase price to the customer.
NOTE: If you discover what you believe to be a product defect, outside the above categories, please contact 1-800-GO-VAPOR.com Technical Support at 1-800-GO-VAPOR. Such a defect, if any, is covered under the terms of your product warranty. Please refer to the warranty information and other support documentation that came with your product.
Returned product must have a Return Materials Authorization (RMA) number written on the shipping label.